Healthy Feast Terms & Conditions
- Mumbai’s dabbawalas or other concierge services will deliver the tiffins.
- The cost of delivery for lunch and dinner is 40 Rs per order.
- Healthyfeast delivery partners will deliver the customer’s meal to the reception, security gate, or common area if they cannot access the building premises.
- Please check the booking history tab to see the exact dates of your planned orders.
- The duration of a meal cannot be altered once it has been selected. For instance, a monthly order cannot be converted to a weekly or three-monthly order.
- You can’t switch from lunch to dinner or dinner to lunch.
- Delivery of the five-day meals selected is not possible on Saturdays.
- All changes must be made at least one day in advance, either online through the website or by text message or WhatsApp, as instructed on the cancellation page.
- One monthly subscription includes 20/24 meals, while a one-week subscription includes 5/6 meals. Depending on your work schedule, these subscriptions can be serviced from Monday to Friday or Monday to Saturday.
- Dabbawala or any other agent shall not be considered valid recipients of correspondence or verbal communication regarding Healthyfeast orders, complaints, modifications, cancellations, or any other matter.
- Before the commencement of tiffin deliveries, all payments for the tiffin and delivery charges must be made on our website via credit/debit card, net banking, or NEFT/IMPS/Cheque/Cash Deposit in the account.
- HealthyFeast retains the right to terminate any consumer’s tiffin service.
- HealthyFeast reserves the right to cancel or retain the tiffin in case of non-payment or default.
- You should email your complaints and suggestions to info@healthyfeast.in.
- HealthyFeast will not address any complaints or discrepancies regarding tiffin delivery. There is a personal contract regarding the delivery service between you and the dabbawalas/concierge services. We merely collect the delivery charge on their behalf.
- Meal deliveries will not be made on Sundays, public holidays, severe rains, riots, or in the event of natural disasters or dabbawala strikes.
- Suppose something unexpected comes up, like heavy traffic or a Major Event. In that case, the arrival time may be a little longer. Once meals are sent out, they can’t be changed or stopped.
- The meals are cooled to room temperature and subsequently packaged in microwave-safe containers to prevent spillage. As a result, consumers may receive their food at room temperature. Customers are advised to reheat their dishes after removing the lids of containers before consumption to increase their enjoyment of the meal.
- Delivery times: lunch will be brought to you between 11 am and 1:30 pm, and dinner will be brought to you between 5 pm and 8 pm.
- Before you place your order, we ask that you call us at 7208726943 to verify whether or not we deliver in your region.
- Please do not hesitate to contact us with any questions regarding the policy terms.
